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What is your warranty policy?
1. All hand tools in the catalogue are offered with a lifetime
warranty; a warranty against material and manufacturing defects for the
normal lifetime of the tool in question. “Lifetime” is defined as the
period of time a tool can be expected to last under normal use and
conditions.
2. SNA Europe’s range of power tools, pneumatic tools and measuring
tools are excluded from point 1 and each has a separate warranty card
supplied with the product covering the specific warranty conditions.
Products are designed and manufactured for professional use. The warranty
period is one year (12 months) for professional use and two years (24
months) for private use. The warranty period starts on the purchase date.
This date may be verified with the invoice or any other document of legal
value.
3. Defective product will be repaired, replaced or substituted. SNA
Europe does not provide for the transportation cost for repaired, replaced
or substituted product.
4. Any product that has been incorrectly used and/or maintained or that
is worn from improper use or that has suffered unauthorized modifications
is not covered by this warranty.
5. A warranty claim must be submitted within the warranty period. This
requires the submission or shipment of the complete tool in question with
verification of sale documentation, which must validate the purchase date
and the product designation, to the retailer or distributor.
6. Replacement or repair of the product will be
carried out as quickly as possible. At the reception of the replaced or
repaired product the customer is asked to validate conformity.
Replacements and repairs provided under the warranty do not lengthen or
renew the warranty period for the tool.
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